Return & Exchange Policy
SarHap Hair Line takes pride in the high levels of customer satisfaction as well as the quality control it provides. Part of our quality assurance measures include thorough inspection of each order before being shipped. This is done in order to uphold the premium standard requirements of our clients. As a result, all sales are final.
Refunds are not allowed, however exchanges may be accepted subject to the following terms and conditions:
If, for any reason you are unhappy with the product(s) purchased on our site; we will agree to exchange that particular product for an alternative product of the same value if the product is returned within three days (72 hrs) after receiving it(proof of product receipt should be provided to us).
All shipping, handling costs and money transfer fees will be at the customer’s expense and so, we recommend sending through a courier that provides tracking information and delivery confirmation. We will not be held responsible for lost packages. An exchange can only happen when the product has been received by us.
When it comes to our wigs, SarHap Hair Line reserves the right to deny returns and/exchanges if they have been worn, washed,styled, have products applied to the hair, the lace or hair have been cut or altered with.
SarHap Hair Line gives you complete assurance in protecting your privacy and promises to use the personal information you provide on our site in accordance with the Data Protection Bill (Protection Of Personal Information Act, Act No.4 of 2013 from The Constitution Of SA). We will not utilize your sensitive information without your consent. The data you provide when placing an order on the site is to be solely used for the agreed purposes of processing your order and for the prevention of fraudulent activities.
Your card information is not stored and is transmitted over secure SSL encryption. We would also advise that you read the terms and conditions of the chosen payment gateway when making a transaction as they are responsible for the transaction taking place.